(KLASS Terms and Conditions)

Last updated: 21/05/2025

Welcome to KLASS Reformer Pilates Studio

By booking classes, purchasing memberships, or using our facilities, you agree to the following Terms and Conditions. Please be sure to read them carefully.

1. Booking and Cancellations

All classes must be booked in advance via our online booking system or via the KLASS app.

Cancellation Policy: We understand that due to unforeseen circumstances you may have to cancel your class and want to operate a fair system, therefore you can cancel your class reservation up to 12 hours before the scheduled class without penalty.
If you cancel within 12 hours of the scheduled class, you will lose the session/credit.

No Shows: If you do not show up for a class without prior notice, you will lose the session/credit.

2. Late Arrivals and Studio Entry

Health and Safety: For health and safety reasons, we cannot allow clients to join a class once it has started. The studio doors will be locked promptly at the start of each class.

We kindly ask that you arrive 5 minutes before the scheduled start time to allow for check-in, getting settled, and discussing any relevant details with your instructor.

The warm-up at the beginning of each class is vital to avoid injury and ensure the effectiveness of the session. Therefore, if you arrive after class has started, you will not be permitted to join, as you will have missed this crucial part of the class and your session/ credit will be lost.

Injury/Health Disclosure: If you have any injuries, post-surgery concerns, or pre/post-natal details, please inform your instructor before the class starts. This ensures that we can tailor the session to meet your needs.

3. Grip Socks Policy

For health and safety reasons, grip socks are mandatory for all participants in the studio. This ensures proper grip on the equipment and reduces the risk of slips during the class.
Grip socks can be purchased at the studio, or you may bring your own.

4. Membership and Payment

Memberships: Memberships are renewed automatically unless canceled by the member in accordance with our cancellation policy.

Payment Terms: All payments must be made before attending classes.
Refunds: We do not offer refunds for unused classes, memberships, or any other products unless required by law.
Any sessions/ credits that remain unused once your package or membership has expired, will unfortunately be lost.

5. Health and Safety

Physical Health: By attending our studio, you confirm that you are in good health and able to participate in Reformer Pilates sessions. You should consult with a physician before beginning any exercise program, especially if you have any pre-existing health conditions.

6. Studio Schedule

Class Schedules: Class schedules are subject to change. We reserve the right to modify, cancel, or reschedule classes as needed.
Public Holidays: The studio may close on certain public holidays. We will notify members in advance of any closures.

7. Instructors and Class Changes

Instructor Substitutes: We reserve the right to substitute instructors at any time due to illness or other reasons. You will be notified in advance whenever possible.

8. Privacy Policy

Personal Data: We respect your privacy. Your personal information will only be used for bookings, payment processing, and communication regarding studio services.

9. Amendments

Changes to Terms: We reserve the right to update or change these Terms and Conditions at any time.
Please review these Terms regularly.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:
Email: Hello@klassreformer.co.uk
Instagram: @klassreformer
Website: www.klassreformer.co.uk

By booking or attending classes at KLASS, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.