KLASS Terms & Conditions

Last updated: 14/06/2026

Welcome to KLASS Reformer Pilates Studio. By booking classes, purchasing memberships, or attending our studio, you agree to the following Terms and Conditions. Please read them carefully.

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1. Bookings and Cancellations

All classes must be booked in advance via our online booking system or the KLASS app.

Cancellation Policy:

You may cancel your class up to 12 hours before the scheduled start time without penalty.

Cancellations made within 12 hours of the class will result in the loss of the session or credit.

No Shows:

Failure to attend a booked class without cancelling will result in the loss of the session or credit.

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2. Late Arrivals and Studio Entry

For health and safety reasons, clients will not be permitted to join a class once it has started. Studio doors will be locked promptly at the class start time.

Please arrive at least 5 minutes before your class to allow time for check-in and preparation.

The warm-up at the beginning of each class is essential to reduce the risk of injury. If you arrive late, your session will be forfeited.

Health Disclosure:

Clients must inform instructors of any injuries, medical conditions, or pregnancy prior to the class.

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3. Grip Socks Policy

Grip socks are mandatory for all classes for hygiene and safety reasons.

You may bring your own or purchase them at the studio.

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4. Memberships and Payments

Memberships:

Memberships renew automatically unless cancelled in accordance with our cancellation policy.

Cancellations:

Membership cancellations must be made in writing (e.g. email) at least 1 calendar month before the next billing date.

Payments:

All payments must be made in advance of attending classes.

Refunds:

We do not offer refunds for unused classes, memberships, or products unless required by law.

Unused sessions or credits will expire and cannot be carried over.

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5. Health and Safety

By attending classes, you confirm that you are physically fit and able to participate.

You are responsible for consulting a medical professional before starting any exercise programme if you have concerns.

KLASS Reformer Pilates Studio is not liable for injuries sustained during classes, except where caused by negligence.

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6. Studio Schedule

Class schedules are subject to change. We reserve the right to amend, cancel, or reschedule classes where necessary.

The studio may close on public holidays or for other operational reasons. Advance notice will be provided where possible.

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7. Instructors

We reserve the right to change instructors without prior notice where necessary.

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8. Personal Belongings

KLASS Reformer Pilates Studio is not responsible for the loss, theft, or damage of personal belongings brought into the studio.

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9. Privacy

We respect your privacy. Personal data will only be used for bookings, payments, and communication regarding studio services, in line with applicable data protection laws.

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10. Amendments

We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website.

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11. Contact

For any questions, please contact us at:

Email: hello@klassreformer.co.uk

Instagram: @klassreformer

Website: www.klassreformer.co.uk